FAQ

FAQ

Frequently Asked Questions

Introduction

At Sundarban Swarnamayee Resort, operated by Mr. ramesh Biswash, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you book a Sundarban tour package with us. Whether you connect with us through our website, WhatsApp, phone call, or in person, your privacy and security are always our priority.

How We Use Your Information

We use your information only for:

  • Confirming and managing tour bookings

  • Generating invoices and receipts

  • Applying for mandatory forest entry permits

  • Sending important updates, offers, and tour reminders

  • Providing safe and smooth communication during your journey

Data Protection & Security

  • We use secure servers and SSL protection on our website.

  • Online transactions (via UPI or bank transfer) are encrypted and handled safely.

  • We do not use or store cookies on our website.

  • ID copies are kept only as long as needed for permits, and then deleted.

  • Limited staff access ensures your information is safe.

Third-Party Links

Our official website is sundarbanswarnamayeeresort.com
We also operate only on our verified social media pages:

  • Facebook

  • Instagram

⚠️ We are not responsible for any other external websites claiming to represent us. Always verify the domain “.com”.

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Information We Collect

Personal Information

  • Name, phone number, email, address

  • Government ID (Aadhaar, Voter ID, Passport for foreign nationals) – only for forest permits

  • Payment details (for receipts and invoices)

Non-Personal Information

  • Basic browsing info such as device type, browser (we do not use cookies or tracking pixels)

Information Sharing

We never sell or rent guest information. Your details are shared only when necessary, with:

  • Forest Department (for entry permits)

  • Partner hotels & transport providers (for your stay and pickup/drop)

  • Legal authorities (only if required by law)

Your Rights

You have the right to:

  • Request correction or updates to your data

  • Ask for data deletion (except where records are legally required)

  • Opt-out of promotional WhatsApp messages or newsletters anytime by contacting us

Refund & Cancellation

For cancellations and refunds, please read our dedicated Return & Refund Policy page.

Contact Information

📍 Sundarban Swarnamayee Resort
S B, Coastal, Dayapur, Hamilton Abad, West Bengal 743370
📞 +91 98301 24378 | +91 98046 47976
📧swarnamayeetour@gmail.com
🕘 Office Hours: 9 AM – 9 PM (please call before visiting)

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